FAQ’s – Frequently Asked Questions!
I HAVE NOT RECEIVED MY ORDER?
Sometimes, yes, we can blow it! We process several orders every day. While we strive to exceed expectations, we sometimes can overlook an order and it just gets lost in the shuffle. This rarely occurs and when it does, it is usual related to a particular color of material that is delayed.
WHEN this occurs, we would encourage you to be polite! We don’t respond well to aggressive communication. In all honesty, we are driven by passion over money and when such aggressive communication is presented, we will delete your order. Whereas when POLITE communication is presented, I ASSURE YOU, we will go above and beyond to correct and satisfy your order. In ALL such cases, we will either discount your order or offer an additional decal at no charge. We really want to exceed expectations and work really hard to do so, but we are not perfect but we WILL extend any and all efforts to correct any issues.
HOW LONG BEFORE MY ORDER SHIPS?
Shipping time is based on completion of production. Production time depends on the complexity of the decal, quantities, and other order related issues. We strive to produce and ship as soon as possible. Since EVERY decal is produced only after an order is received, it can take some time to complete the order. This ensures you receive a completely new decal as you ordered in the size and color requested. Typically, production takes from 1 to 4 days. Another consideration is the color requested, we try to keep all colors we offer in stock. However, due to variables beyond our control such as orders that continue to come in, some colors may be utilized prior to our ability to replace.
WHAT IS SOMETHING IS WRONG WITH MY ORDER?
We pride ourselves on our attention to detail. We provide the very best possible result in this medium. However, we do process several orders daily and it is possible that we can mix an order up, rarely, but it has and will likely occur again. If this happens, just let us know, again, we will take extraordinary efforts to correct the issue swiftly.
IF something is wrong in regards to color, size or other concern. Again, just let us know, we will again take extraordinary efforts to correct the issue. We only ask that you understand we DO understand how important your order is to you. This is what motivates us so if we do make an error, we will correct it.
A heads up… I will share an experience we did have and caution against such. A customer placed an order. We shipped the order when the customer received their order, they contacted us enraged saying that our product “sucked” and “that if we did not replace it”, “they were going” to do this and that…
This is not our first “Rodeo” we ship hundreds of orders every month. We knew what took place… Likely, the customer tried to apply the decal and likely messed up the application. Otherwise, if our product is so terrible, “why would they want a replacement?” IF… they would have simple contacted, been HONEST and told us they tried to apply it and had a problem and could we do anything to assist them? If this would have occurred, though we would have no responsibility to the issue, we would have likely provided a replacement at a discounted price or no charge at all. Honesty is the best policy, we WILL always be honest with you, so be honest with us! It will go a long way in ensuring we both receive the respect we both deserve and a favorable result for both of us.
Shipping times are based on the USPS shipping schedule. Depending on your location, First Class Tracking is 2-5 days. We only offer TWO shipping options, First Class with Tracking & Priority 2 day (sometimes 3 day). With either option, you will be provided a tracking number that is emailed to you immediately once processed for shipment. In addition to being provided a tracking number, within the email that contains your tracking number, a link to track your order is also provided.
How do you apply the decals?
With all our products, you will receive application instructions. In simple terms, it is a very easy process, if however you have selected a larger decal, it helps to have assistance to ensure an easier experience.
How long to decals last?
Again, a unique property of vinyl adhesives, our materials are rated for 6-10 years in DIRECT Sunlight with UV protection, so when used in an indoor design setting, they can last for many years. However, that is what is so unique about this design medium, because it is an affordable design substrate, it affords you the ability to change your mind and the overall look of your visible space by just changing a design.
Are decals removable?
Yes, however, in most cases, unless it is specified and “removable” it is a destructive process and you will not be able to re-use the decal. The material can best be removed by using a hair dryer or heat gun to apply warmth to the decal. This is best way to remove with little hassle.
What are Vinyl Decals made of?
Our decals are produced from superior quality adhesive vinyl. Vinyl is unique design medium as with proper understanding and creative design, it provides an affordable, dynamic and creative solution to enhancing visible space.
We use high-quality vinyl meaning the decal will look like paint and will not harm your walls. A great way to enhance any space! This decal can be applied to any clean smooth or semi-smooth surface. Complete Easy Application Details Included.
Why use Vinyl Wall Decals?
We are EXPERTS in this medium in all aspects. What makes Vinyl Wall Decals a unique design medium is that with an experienced designer familiar with vinyl and it’s production variables a clean, unique and creative end result is possible. The most important aspect in designing with vinyl is understanding that the end result will only be as good as the artwork to be produced.
Do you create custom decals?
ABSOLUTELY! We are the MASTER’S when it comes to creating the most detailed, creative and end results that will exceed your expectation! We can create decals from a drawing, idea or related starting point. Once we have received your original idea or art, we will create the design, provide you a visual “comp” to review the art. Our products can be used on almost ANY surface, walls, boats, planes, vehicles and the like. The material is durable, safe and removable if ever needed without causing damage to the surface.
Upon your review, we will make any changes you desire until it is exactly what you desired. Cost for custom decals can vary greatly, the cost variables are based on complexity of the design mostly and of course the size. Once we have finalized the art, we will post the “custom decal” as a product and provide a special link for you to complete the purchase. We can create as many as you desire or just one special design to enhance your living space or expression.
We are working on a new and exciting tool that will allow you to create your very own design right on our site. This is a complicated process to develop and we are working on it feverishly. It is still a month or two away however.